Shipping and Returns
Shipment of your package
Packages are generally dispatched within 1-2 days after receipt of payment. They can be shipped via "La Poste" in tracked mail and delivered without signature. Packages may also be sent via "La Poste" in Colissimo with or without signature, or by other operators proposed.
Shipping fees include handling and packing fees as well as postage costs. Preparation fees are fixed, while shipping fees vary according to the total weight of the package. We recommend that you group all your items in one order.
The dimensions of the boxes are appropriate and your items are properly protected.
RIGHT OF WITHDRAWAL / RETURN / EXCHANGE In accordance with the European Directive of 24/03/2011, the user has a period of fourteen (14) days to exercise his right of withdrawal by returning the item(s) ordered to the seller without having to justify the reasons or pay any penalties except for the cost of return. The fourteen (14) day period runs from the date of receipt of the items. All items can be exchanged or refunded except those marked to the contrary, for example items that have been customised at the customer's request. The exchange request by the user must be made within 14 days from the date of receipt or withdrawal of the package. If the new order is for a higher amount, the user will have to join to the exchange request the payment of the remaining amount. Conversely, if the amount of the exchange is less than the initial amount, the user will receive, upon receipt of the exchanged order, a refund of the difference. The user has 14 days from his notification of withdrawal (by e-mail or by post, indicating the references of his order) to return the package to the seller. The returned product must be complete, in a packaging that allows transport without risk and in the same condition as when it was received. The refund or exchange will be effective after receipt and control of the product by the seller. Return at the expense of the customer.